Privacy Policy jili88 — Data Protection You Are Our Priority

To provide a safe and responsible online wagering service, jili88 collects various types of personal information from our members. This collection is necessary to ensure compliance with applicable laws and to deliver the best experience to every user.

Information you provide directly:

• Identity Information: Full name as stated on MyKad or passport, identification card number, date of birth, and gender.
• Contact Information: Active email address, Malaysian mobile number, and current residential address.
• Financial Information: Bank account number, bank name, account holder name, and digital wallet details for deposit and withdrawal purposes.
• KYC Documents: Front and back copy of MyKad, latest bank statement, utility bill as proof of address, or other documents requested for identity verification.
• Account Information: Username, encrypted password, security questions, and personal preference settings.

Information collected automatically:

• Device & Technical Data: IP address, web browser type, operating system, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, games played, session duration, in-platform actions, and usage patterns.
• Location Data: Approximate location based on IP address for jurisdiction verification and fraud prevention purposes.
• Transaction Data: Complete history of deposits, withdrawals, wagering, wins, and bonus usage.

Jili88 uses collected personal information solely for the legitimate purposes stated here. We do not use your data for any other purpose without first obtaining your additional consent.

• Account Management: Creating, verifying, and maintaining your account; processing login requests; and managing your personal preference settings.
• Transaction Processing: Processing deposits and withdrawals securely, verifying financial account ownership, and maintaining complete transaction records.
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations mandated by regulatory authorities.
• Fraud Prevention: Detecting and investigating suspicious activity, unauthorized access, or attempts to manipulate the system.
• Service Communications: Sending important notifications about your account, changes to terms, relevant promotional offers, and platform updates.
• Customer Support: Handling inquiries, complaints, and technical support requests efficiently and accurately.
• Product Improvement: Analyzing usage patterns in aggregate (not individually) to improve platform design, technical performance, and overall user experience.
• Responsible Gaming: Monitoring wagering patterns to identify potential problem gambling and offering appropriate assistance where necessary.

Jili88 does not share your personal information with third parties except in the limited circumstances described below. Any data sharing is carried out with appropriate safeguards and strictly on a need-to-know basis.

• Payment Service Providers: Required financial information is shared with partner banks, digital wallet operators, and payment processors that have signed strict data protection agreements with jili88.
• Game Providers: Minimum necessary technical data is shared with game platform providers to ensure games function correctly and fairly.
• Regulatory Body: Certain information may need to be disclosed to licensed authorities or regulatory bodies as a mandatory legal compliance requirement that cannot be avoided.
• Law Enforcement: If required by a court order or directive from a legitimate law enforcement agency, jili88 will comply with such requests.
• Fraud Prevention: Limited data may be shared with recognised fraud prevention companies to protect the platform and all its users from illegal activity.

The jili88 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Understanding how we use these technologies helps you make more informed decisions about your privacy.

Types of cookies used:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Saving your personal preferences such as language, display theme, and game settings so you do not need to reset them every time you log in.
• Performance Cookies: Collecting anonymous statistical information on how users interact with the platform for technical improvement purposes.
• Security Cookies: Helping detect and prevent fraudulent activity, account breaches, and unauthorized access by identifying suspicious usage patterns.

You can manage cookie settings through your web browser. However, disabling certain cookies may limit the functionality of the jili88 platform. For more information on managing cookies in popular browsers, please refer to your browser's privacy settings.

Jili88 continuously invests in sophisticated cybersecurity infrastructure to ensure your personal data is always protected against evolving threats. The following are the key layers of protection we have in place:

• Data Encryption in Transit: All communications between your device and jili88's servers are secured with TLS 1.3 and SSL 256-bit encryption — the same security standard used by major banking institutions.
• Data Encryption at Rest: Sensitive information such as financial details and KYC documents are encrypted using AES-256 before being stored in our database.
• Two-Factor Authentication (2FA): We encourage and provide 2FA for all accounts, adding an extra layer of protection beyond your password.
• Real-Time Monitoring: An automated security monitoring system operates 24/7 to detect and respond to any threats or suspicious activity.
• Regular Penetration Testing: Independent security audits and penetration testing are conducted regularly by certified third-party specialists.
• Staff Training: All jili88 staff with access to user data undergo strict and mandatory data protection training.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the international privacy principles adopted by jili88, you have the following rights regarding your personal data:

• Right of Access: You have the right to request and obtain a copy of all personal information we hold about you in a readable format.
• Right to Rectification: You have the right to request correction of any personal information that is inaccurate, outdated, or incomplete.
• Right to Erasure: You may request deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time by contacting our support team.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent previously given for specific processing at any time, without affecting the validity of processing carried out before the withdrawal.

To exercise any of the rights above, please contact the jili88 privacy team via live chat or email. Requests will be processed within 30 calendar days from the date of receipt.

Jili88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

When the retention period expires or a valid deletion request is received and approved, your data will be securely deleted using industry-standard data erasure methods, ensuring it cannot be recovered by any party.

Jili88 strictly prohibits individuals under the age of 18 from registering or using our platform in any capacity. Online betting platforms are for adults only, and we take this responsibility very seriously.

• Jili88 does not knowingly collect, store, or process any personal information from individuals under the age of 18.
• If we find that information belonging to a minor has been collected, the account in question will be closed immediately and all related data will be deleted without delay.
• Parents or guardians who discover that their children have registered using false information are requested to contact the jili88 support team immediately.

The jili88 platform may contain links to third-party websites or services in certain contexts, such as payment providers or game partners. This Privacy Policy applies solely to the jili88 platform.

Jili88 is not responsible for the privacy practices, content, or security policies of any third-party websites. We encourage you to read and understand the privacy policy of any third-party website you visit before providing them with any personal information.

The presence of third-party website links on the jili88 platform does not mean we endorse, approve of, or are responsible for the content or privacy practices of those websites.

Jili88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. All changes take effect immediately upon publication on this website.

For material amendments that may significantly affect your privacy rights, jili88 will provide advance notice via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.

Your continued use of the jili88 platform after any amendments are published will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or complaints regarding how jili88 handles your personal information, or wish to exercise any of your privacy rights, please contact our Data Protection Officer (DPO):

• Privacy Email: [email protected]
• Support Email: [email protected]
• Response Time: Within 3 business days for general inquiries; 30 days for formal data rights requests
• Support Languages: Bahasa Melayu, English, and Mandarin

We are committed to resolving every privacy inquiry and complaint thoroughly and fairly. If you are unsatisfied with our response, you have the right to file a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory authority.